WCP Solutions
  • - Anchorage, AK
  • Hourly
  • Full Time
  • Highly competitive compensation and benefits package, including 401K and profit sharing opportunities.

Summary:

Contribute to the operational effectiveness of the Division by providing outstanding customer service, through the timely and accurate processing of customer orders, answering inquiries and solving customers' order-related problems.  Provide administrative support for assigned Account Managers in a team based environment in alignment with WCP Solutions' culture and company and department goals.

 

Essential Functions:

  • Process customer orders while providing exceptional customer service in order to meet sales support objectives.
  • Increase sales revenue and account penetration by encouraging "add-on" items; telemarketing to select customers to achieve financial goals.
  • Provide price quotes for stock items; work with merchandising and sales to facilitate price quotes for non-stock items.
  • Assist customers with problems, delivery times, lost orders, returns, price adjustments, etc.; answer customer product inquiries (i.e. availability, suitability, substitutions, sustainability, sizes, etc.) to provide excellent customer care.
  • Track backorders and future orders for customers and Account Managers to assist in timely customer receipt of product.
  • Communicate customer-related information, opportunities and problems to Account Managers and Sales Manager to facilitate information flow.

 

Other Functions:

  • Retain and file customer PO's.
  • Source new / custom items as well as research options, information and obtain quotes from suppliers to seek product and program situations.
  • Follow up on supplier orders to ensure product availability.
  • Assist buyer in communicating with vendors on various tasks including purchase order confirmations, delivery dates, shortages and other supply chain related issues.
  • Perform other functions as necessary.

 

Qualifications:

  • One year of customer service or closely related experience.
  • Proficiency with Microsoft Windows and current versions of MS Office.

Knowledge, skills and abilities:

  • Ability to solve complex business related math problems.
  • Highest level of professionalism with the ability to maintain confidentiality.
  • Effective verbal and written communications skills.  Ability to communicate at all levels of organization and work well within a team environment in support of company objectives. Customer service oriented, with the ability to work well under pressure.
  • Detail oriented, well organized with ability to prioritize, coordinate and simultaneously maintain multiple projects.
  • Approachable, flexible, adaptable to change.

 

Working Conditions:

  • Professional office environment. 
  • Ability to sit or stand for extended periods of time, regularly lift 10-20 lbs. 
  • Frequent use of basic office equipment (i.e. computer, copier, fax, stapler, 3-hole punch, paper cutter, etc.).
  • Heavy telephone contact with customers.
  • Occasional overtime and participation in annual physical inventory required.
  • Position hours are Monday through Friday, 7:30 am – 4:30 pm / 8:00 am – 5:00 pm.
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