WCP Solutions
  • - Anchorage, AK
  • Hourly
  • Full Time
  • Medical / Dental / Life / Disability / Matching 401(k)

Summary:
Contribute to the operational effectiveness of the Anchorage Division by providing outstanding customer service, through the timely and accurate processing of customer orders, answering inquiries and solving customers' order-related problems. Provide administrative support for assigned Account Managers in a team based environment in alignment with WCP Solutions' culture and company and department goals.

Essential Functions:
• Process customer orders while providing exceptional customer service in order to meet sales support objectives.
• Provide price quotes for stock items; work with merchandising and sales to facilitate price quotes for non-stock items.
• Assist customers with problems, delivery times, lost orders, returns, price adjustments, etc.; answer customer product inquiries (i.e. availability, suitability, substitutions, sustainability, sizes, etc.) to provide excellent customer care.
• Track backorders and future orders for customers and Account Managers to assist in timely customer receipt of product.
• Communicate customer-related information, opportunities and problems to Account Managers and Sales Manager to facilitate information flow.

Other Functions:
• Answer incoming calls and direct them to the proper person; greet and direct incoming visitors.
• Perform other functions as necessary.

Qualifications:
• One year of customer service or closely related experience.
• Proficiency with Microsoft Windows and current versions of MS Office.
Knowledge, skills and abilities:
• Self-motivated and willing to independently learn about the business and product offering.
• Highest level of professionalism with the ability to maintain confidentiality.
• Effective verbal and written communications skills. Ability to communicate at all levels of organization and work well within a team environment in support of company objectives. Customer service oriented, with the ability to operate under pressure.
• Detail oriented, well organized with ability to prioritize, coordinate and simultaneously maintain multiple projects.
• Approachable, flexible, adaptable to change.

Working Conditions:
• Professional office environment.
• Competitive Wages
• Full time hours with full benefits package.
• Potential Quarterly employee profit sharing program
• Opportunities for advancement
• Occasional overtime required.
• Regular 8am-5pm office hours.

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