WCP Solutions
  • - Anchorage, AK
  • Hourly
  • Full Time
  • Medical / Dental / Life / Disability / Matching 401(k)

Contribute to the operational effectiveness of the Anchorage Division by providing outstanding customer service, through the timely and accurate processing of customer orders, answering inquiries and solving customers' order-related problems. Provide administrative support for assigned Account Managers in a team based environment in alignment with WCP Solutions' culture and company and department goals.

Essential Functions:
• Process customer orders while providing exceptional customer service in order to meet sales support objectives.
• Provide price quotes for stock items; work with merchandising and sales to facilitate price quotes for non-stock items.
• Assist customers with problems, delivery times, lost orders, returns, price adjustments, etc.; answer customer product inquiries (i.e. availability, suitability, substitutions, sustainability, sizes, etc.) to provide excellent customer care.
• Track backorders and future orders for customers and Account Managers to assist in timely customer receipt of product.
• Communicate customer-related information, opportunities and problems to Account Managers and Sales Manager to facilitate information flow.

Other Functions:
• Answer incoming calls and direct them to the proper person; greet and direct incoming visitors.
• Perform other functions as necessary.

• One year of customer service or closely related experience.
• Proficiency with Microsoft Windows and current versions of MS Office.
Knowledge, skills and abilities:
• Self-motivated and willing to independently learn about the business and product offering.
• Highest level of professionalism with the ability to maintain confidentiality.
• Effective verbal and written communications skills. Ability to communicate at all levels of organization and work well within a team environment in support of company objectives. Customer service oriented, with the ability to operate under pressure.
• Detail oriented, well organized with ability to prioritize, coordinate and simultaneously maintain multiple projects.
• Approachable, flexible, adaptable to change.

Working Conditions:
• Professional office environment.
• Competitive Wages
• Full time hours with full benefits package.
• Potential Quarterly employee profit sharing program
• Opportunities for advancement
• Occasional overtime required.
• Regular 8am-5pm office hours.

WCP Solutions
  • Apply Now

  • Sign Up For Job Alerts

  • Share This Page

WCP Solutions Products MSDS Locations About Us